ITIL 4: Core Principles and Components

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ITIL 4: Core Principles and Components

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

1,644 already enrolled

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3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Adopt the seven ITIL guiding principles to focus on customer experience, collaborate across teams, and optimize processes through automation.
Map out inputs and outputs across the service value chain activities, including planning, engagement, design, and delivery.
Use the structured seven-step continual improvement model to define your vision, take strategic action, and maintain project momentum.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

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This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 3 modules in this course

In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.

The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.

What's included

1 reading9 plugins

1 readingTotal 5 minutes

⚠️READ THIS FIRST⚠️5 minutes

9 pluginsTotal 150 minutes

Lesson Introduction5 minutes
Focus on Value20 minutes
Start Where You Are20 minutes
Progress Iteratively with Feedback20 minutes
Collaborate and Promote Visibility20 minutes
Think and Work Holistically20 minutes
Keep It Simple and Practical20 minutes
Optimize and Automate20 minutes
Lesson Summary5 minutes

The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.

What's included

5 plugins

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 reading1 assignment

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Instructor

Bill Rosenthal

Logical Operations

158 Courses38,028 learners

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Logical Operations

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.