ITIL 4: Foundations and Framework

Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.

ITIL 4: Foundations and Framework

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

4,362 already enrolled

Included with

Learn more

Ask Coursera

3 modules

Gain insight into a topic and learn the fundamentals.

12 reviews

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

12 reviews

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand the foundational components of the ITIL 4 Service Value System and explore how organizations co-create value with service consumers.
Examine the four dimensions of service management to balance people, technology, suppliers, and value streams for holistic service delivery.
Apply the seven ITIL guiding principles, governance activities, and management practices to drive continual service improvement.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

What's included

1 reading5 plugins

In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).

What's included

4 plugins

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 reading1 assignment

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Bill Rosenthal

Logical Operations

158 Courses38,028 learners

Offered by

Logical Operations

Explore more from Support and Operations

Status: Free Trial
Logical Operations
ITIL 4: Core Principles and Components
Course
Status: Free Trial
Logical Operations
ITIL 4 Foundation
Specialization
Status: Free Trial
EDUCBA
ITIL V4 Details of Four Dimensions of Service Management
Course
Status: Preview
Logical Operations
ITIL 4 Awareness
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.