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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,181 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

LB

Nov 13, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

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251 - 275 of 305 Reviews for Conflict Resolution Skills

By barbara S

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Aug 31, 2016

very interesting learning experience

By Mimibullybug Q

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Dec 8, 2015

Great introduction into this subject.

By Jon G

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May 13, 2025

it was good, learned some new things

By Medha P

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Jan 6, 2022

Great insights, wonderful program :)

By Aoudjit S

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May 22, 2020

Great course, interesting and light.

By Laxmareddy N

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Jan 11, 2016

this course really helped me a lot.

By Yara E

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May 29, 2020

i loved how it was delivered

By Emmanuel K D

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Mar 11, 2019

Great course, good learning

By Srinivasa r A

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Mar 12, 2025

This is very helpful

By codeene E

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Jan 21, 2022

it was very infomed

By Shanequia S B

•

Oct 6, 2015

Its great that Cour

By Neila R

•

Dec 27, 2015

Very interesting.

By Yousef A

•

Aug 20, 2018

very good course

By Glo H

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May 23, 2018

Muy buen curso.

By Ezahac M M E ( O - S E

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May 21, 2022

it was good

By Ali A

•

Apr 18, 2016

nice course

By Shibaji M

•

Nov 6, 2015

Good Course

By Ramya s

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Jun 9, 2020

good one

By Gideon N P

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Mar 7, 2017

good job

By Wang J

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Sep 27, 2015

Not bad　

By sameer s

•

Mar 17, 2016

bhjkl;

By Eshan K

•

Feb 14, 2016

hggug

By Priya D

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Jan 26, 2023

good

By Shameema B

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Dec 9, 2022

Nice

By Rakesh S

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Jan 5, 2026

ok