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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,149 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

EM

Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

M

Mar 16, 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

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226 - 250 of 294 Reviews for Conflict Resolution Skills

By Vivek Y S

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Mar 24, 2020

The course material is good. Najla has very well explained the concept. Useful while dealing with the conf

By Clarissa V

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Nov 10, 2022

Peer reviewing of assignments is a bit of a mixed bag but the content was well laid out and explained.

By Alexandra M

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May 7, 2018

Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.

By Eric B

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Jan 12, 2016

I wish there was some more "meat" on actually resolving conflict, maybe it's in the next chapters :)

By Anand M

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Apr 4, 2016

This Course has a good and practical approach to conflict resolution in any a Organization.

By Karthika

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Sep 28, 2016

Not too much material in addition to the Types of Conflict course but worth reading

By Gelvis S

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May 26, 2019

Great course to understand the process for conflict resolution.

By Raunaq S

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Dec 13, 2015

Using Mind Maps to explain can be a lot more easier!

By Abdelrhman S h

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Mar 1, 2016

it is perfect course i take it until now thank you

By Warnakulasuriya A S S T

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Aug 26, 2020

Good course. I really happy to learn from this.

By Fabio D

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Sep 9, 2017

Some very good honts on how to manage conflicts

By Christina S H

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May 24, 2016

Too much theory, too little real life examples.

By Hafizuddin S B M A

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Oct 24, 2020

Nice course with insights from professionals.

By AMAN A W

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Dec 26, 2017

That was a lot of new experiences. Thank You

By barbara S

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Aug 31, 2016

very interesting learning experience

By Mimibullybug Q

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Dec 8, 2015

Great introduction into this subject.

By Jon G

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May 13, 2025

it was good, learned some new things

By Medha P

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Jan 6, 2022

Great insights, wonderful program :)

By Aoudjit S

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May 22, 2020

Great course, interesting and light.

By Laxmareddy N

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Jan 11, 2016

this course really helped me a lot.

By Yara E

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May 29, 2020

i loved how it was delivered

By Emmanuel K D

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Mar 11, 2019

Great course, good learning

By Srinivasa r A

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Mar 12, 2025

This is very helpful

By codeene E

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Jan 21, 2022

it was very infomed