ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this Specialization, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
This Specialization is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.
Applied Learning Project
In each module, you will apply the ITIL framework knowledge you learn by answering questions pertaining to real-world business scenarios involving IT service management. Most of these questions are open ended and encourage you to think carefully about how to address important IT issues. There are also supplementary multiple-choice questions at the end of the final course that you can use to demonstrate your understanding of the ITIL framework.
