To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.
ITIL 4: Management Practices
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ITIL 4: Management Practices
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
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6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Master core ITIL practices including incident, problem, and service request management to properly diagnose issues and maintain service quality.
Establish effective service level agreements and manage standard, emergency, and normal changes through structured change enablement.
Oversee vital organizational assets and deployment pipelines using service configuration, release, and IT asset management practices.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".
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Recently updated!
January 2026
Assessments
1 assignment
Taught in English
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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