University of Illinois Urbana-Champaign

Empathy, Data, and Risk

University of Illinois Urbana-Champaign

Empathy, Data, and Risk

This course is part of Strategic Risk Leadership: Data, Empathy, and Assurance Specialization

Justin Leiby

Instructor: Justin Leiby

Included with Coursera Plus

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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Build toward a degree
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Build toward a degree

What you'll learn

  • Use empathy-building tools to identify stakeholder needs and extract risk information

  • Explain the psychological processes that influence how people respond to risks

  • Visually explore data using Tableau to identify and explain trends that are relevant to stakeholders

  • Explain risk as a cause and effect relationship that affects a stakeholder’s goals, thoughts, feelings, or actions

Details to know

Shareable certificate

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Assessments

11 assignments

Taught in English

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Build your subject-matter expertise

This course is part of the Strategic Risk Leadership: Data, Empathy, and Assurance Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

This course develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs. In Module 1, you will be exploring the concept of risk and how it can affect decisions. In addition, you will explore some of the psychological biases that affect how people evaluate risk, as well as how emotions influence responses to risk. Finally, the module introduces different categories that organizations use to identify, categorize, and manage risks.

What's included

4 videos9 readings3 assignments1 discussion prompt1 plugin

Module 2 explores the link between risk and empathy. This module discusses the psychology of making decisions for others, and how lack of insight into others can lead you to make different decisions for others than you do for yourself. We will focus on variables such as risk, information volume, and errors of commission and omission.

What's included

3 videos2 readings3 assignments

You will begin applying the ideas of empathy, risk, and self-other decision making to data analysis. You will explore simple ways to gain insight into others’ beliefs and preferences, and ways in which you can present risk information to others in a manner they can understand. The module concludes with contrasts between empathy-driven and data-driven analysis, and some basic tools to link empathy-building to data analysis and some basic principles of data visualization.

What's included

5 videos2 readings3 assignments1 peer review

You will learn how to combine principles of empathy, risk, and data with a focus on approaching problems using analytics and empathy. The module discusses these issues in real-world contexts, with examples drawn from business and from issues of systemic bias.

What's included

4 videos4 readings2 assignments

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹

Instructor

Justin Leiby
University of Illinois Urbana-Champaign
2 Courses2,383 learners

Offered by

University of Illinois Urbana-Champaign

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