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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,870 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

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401 - 425 of 548 Reviews for Customer Service Fundamentals

By randerson R

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Aug 12, 2022

Very good!!!

By Oscar S

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Sep 25, 2021

Great Course

By Octavian C

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Sep 9, 2020

G

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By Grace H

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Oct 30, 2024

Good course

By Adanma J

•

May 17, 2023

interesting

By JEFFREY L

•

Jun 28, 2022

Good course

By Rachapalli B K

•

Apr 20, 2022

Very useful

By Huzaifa S K

•

Aug 13, 2019

Awesome!!!!

By Edwin M

•

May 15, 2024

so helpful

By hannatu s

•

Apr 19, 2024

very good

By zama z

•

Apr 25, 2023

I loved it

By Sachintha K

•

Mar 30, 2023

Thank You!

By Francisca A

•

Jun 28, 2022

insightful

By Wafa A A A

•

Aug 18, 2021

thank you

By naeema a

•

Aug 31, 2023

THANK YOU

By KHALIFA M A A

•

Aug 21, 2023

Excellent

By ElHabib A

•

Aug 3, 2023

thank you

By Harim E

•

Jun 19, 2023

EXCELLENT

By opeyemi o

•

Feb 27, 2023

TOP NOTCH

By Miguel M

•

Dec 4, 2022

Excellent

By Mohamed M K

•

May 24, 2022

very good

By oge o

•

May 9, 2022

The best.

By lucynda C

•

May 1, 2022

Excellent

By Maikel M

•

Mar 14, 2022

excelente

By Paulo F

•

May 5, 2021

very good