Learner reviews & feedback for Conflict Resolution Skills

4.51,212 reviews

About this course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan.

By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.

Featured reviews

5.0Reviewed Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

4.0Reviewed Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

4.0Reviewed Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

5.0Reviewed Jul 18, 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

5.0Reviewed Aug 5, 2018

Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.

5.0Reviewed Sep 12, 2019

I appreciate all the instructors more especially Najla DeBow for their great impact to all of us in the cause of this course.

5.0Reviewed Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

5.0Reviewed Feb 22, 2022

This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.

5.0Reviewed Oct 3, 2023

good practical skills for understanding and dealing with conflict in the workplace, Najla is particularly impressive in the way she presents and delivers the course.

4.0Reviewed Feb 13, 2021

The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts

5.0Reviewed Nov 13, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

5.0Reviewed Jan 17, 2020

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

All reviews

Showing: 20 of 314

Salem Al Saber

5.0

Reviewed Dec 1, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

Jennifer Poirier

2.0

Reviewed Mar 18, 2018

not enough detail for me

Luis Manuel Leon Bio

5.0

Reviewed Nov 14, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

ashwani bhardwaj

3.0

Reviewed Feb 9, 2016

Should have been a complete course. The course did not give specific tools to conflict resolution rather information about the subject was disseminated

Birk Marold

1.0

Reviewed Jan 21, 2016

This is a joke right?

5 minutes long videos with questions after it shall teach me effective?!

you guys are ridiculous!

Liza Rassaei

1.0

Reviewed Aug 30, 2016

The course is very short and more advanced courses are not free.

Oleksiy Derkach

1.0

Reviewed Nov 24, 2015

Very boring. Not many real life advices. Mstly theory

Michel Mamba Lwabonga

5.0

Reviewed Mar 17, 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

Katina Seymour

5.0

Reviewed Jul 19, 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

Olena Baeva

1.0

Reviewed Feb 23, 2016

Presentation is so boring and dry, I could not bring myself to watching past the first couple of videos.

Michael Owren

1.0

Reviewed Jun 18, 2016

corporate HR focused conflict NON resolution.

Somesh Gupta

5.0

Reviewed Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Tina Nettleton

5.0

Reviewed Oct 3, 2023

good practical skills for understanding and dealing with conflict in the workplace, Najla is particularly impressive in the way she presents and delivers the course.

Kendra P

3.0

Reviewed Aug 31, 2016

I wish there were another conflict specialization on Coursera to choose from.. one that is more modern, up to date, interesting, engaging, less patronizing .. etc. but there isn't. So I guess we're all stuck with this one. Need I say more.

Wan-Lin Lily Ho

3.0

Reviewed Feb 3, 2017

not enough content - would have preferred more examples/scenarios that included conflict resolution solutions

Janina Cervantes

2.0

Reviewed May 20, 2020

Information is so basic, there's no need for a course. Not engaging enough either.

Raqueeb Mohammad

1.0

Reviewed Feb 24, 2019

experiences shared by the people are not informative enough, and reading from books is not a good way (i think) felt like bed time stories...

Venkama Raju Chakravaram

5.0

Reviewed Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

Kom Promsuttikul

3.0

Reviewed Sep 6, 2016

I didn't feel like I learned much. Some of the problems I've experience would take more than just trying to find common interest and compromise.

A lot of conflicts arise from personal agenda and gain and that's very difficult to deal with.

Graciela González

3.0

Reviewed Sep 1, 2016

There was anything innovating in the course and the intro of each lesson was extremely loud.