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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
1,904 ratings
About the Course
Launch your career in customer service, no degree required!
This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations.
You’ll Learn How To:
• Communicate with clarity and empathy
• Resolve customer issues using structured methods
• Apply service standards and use ticketing systems
• Navigate call flows and CRM tools
• Demonstrate traits that drive success
Course Features:
• Beginner-friendly
• Interactive modules
• Covers both soft skills and technical tools
• Final review to demonstrate mastery
• Realistic customer interaction scenarios
Who Should Enroll?
• Job seekers and career switchers
• Students and recent grads
• Professionals improving communication and empathy
• Anyone preparing for support roles
Recommended Background:
• No prior experience needed
• Basic computer literacy
• Interest in customer-facing work
Ready to get started? Enroll now and build the confidence to succeed!
Top reviews
MA
Jun 13, 2020
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
RR
May 31, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
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By luis f c c
•Jan 27, 2025
this course is so boring