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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,870 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

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251 - 275 of 548 Reviews for Customer Service Fundamentals

By RAKESH K P

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Oct 4, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

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Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

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Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By Steel W

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May 13, 2024

Thank you, for helping me learn ,unlearn and relearn.

By Zaheer A S A

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Oct 22, 2020

Great skill and it will be addition t your skill list

By STEVEN C

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Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Dennis M

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Nov 24, 2025

Love the course. Relevant topics in Customer Service

By Gold E

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Mar 10, 2021

This is a course every Call agent should go through.

By Ayodele R

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Sep 21, 2022

best customer service course. i strongly recommend

By redemta k

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Mar 17, 2022

It was a wonderful experience and enjoyed learning.

By Nirmal S

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Feb 16, 2022

Great information for customer service fundamentals

By Kayisha C

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Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

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Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Steve L

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Feb 14, 2024

The content of the course is onpoint and helpfull.

By Levi H

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Jul 11, 2021

Learned a lot Really like this course specifically

By Lulu T

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Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

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Aug 25, 2020

It was fun learning about customer service. Great

By Prasansha K

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Nov 26, 2025

this helped me obtain my linked in certification

By Gina M

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Nov 22, 2020

Lots of great ideas to make call support easier!

By Abi R

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Feb 9, 2024

An amazing experience; very practical-oriented.

By Luis A R

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Feb 3, 2022

Was a bit challenging but definitely worth it.

By Human C

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Oct 22, 2021

interesting course and excellent study material

By Arsh A

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Jan 13, 2021

very nice course I just love and enjoy it a lot

By Peace J

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Jul 23, 2023

THE COURSE WAS QUITE INTERESTING AND EDUCATIVE

By Mason J

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Mar 7, 2022

This course was very informative and detailed.