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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,870 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

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376 - 400 of 548 Reviews for Customer Service Fundamentals

By Awais I

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Nov 20, 2022

Best Ever Course

By Yetunde O

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Nov 14, 2022

very good course

By Mini S

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Jul 20, 2021

Excellent Course

By Ahmed S A

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Jun 22, 2021

very good corse

By gabriela s

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Nov 24, 2020

It was worth it!

By Mohamed E

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Sep 13, 2020

excellent course

By Applee A

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Aug 5, 2020

Thank you IBM <3

By Tamica F

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Jun 11, 2020

Excellent Course

By Magdy N A

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Apr 13, 2020

very good course

By Carlos A R Z

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Aug 22, 2020

Amazing Course!

By Aaron S F

•

Aug 17, 2020

Excelente Curso

By Scott B

•

Aug 5, 2020

Great course 👍

By Mahvz

•

Nov 23, 2023

Truly helpful.

By Jane u

•

Dec 4, 2022

very impactful

By Grant B

•

Aug 27, 2021

Learned a lot.

By Maria A H

•

Nov 16, 2020

learned a lot!

By Brijesh M S

•

Jun 10, 2020

Great Learning

By Aliya K

•

May 4, 2020

Amazing course

By Harrison M A

•

Mar 3, 2020

Well Delivered

By MEROGENIA, C M R

•

Jul 15, 2023

Very helpful!

By Amarachi V

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Jul 25, 2022

i learnt alot

By Josselyn B

•

Jul 16, 2019

Great course!

By Jatinder N

•

Jun 30, 2019

Great course.

By Nalutaaya H

•

Nov 7, 2023

SO WONDERFUL

By Axel J B

•

Feb 20, 2023

Great Course