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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,870 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

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326 - 350 of 548 Reviews for Customer Service Fundamentals

By Adedipe R

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Dec 29, 2022

the instructors are the best.

By ojerinde i

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Aug 21, 2022

the course is really helpful

By Victorine O

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Apr 7, 2022

awesome course worth learning

By Peace A

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Aug 15, 2022

so educating and informative

By Mistee R C

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Jul 22, 2020

Awesome learning experience.

By Mouza A

•

Aug 23, 2023

شكرا على هذا الدورة الرائعه

By Meylin I M L

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Apr 9, 2022

This is an exceent course!!

By Mebrahtu A

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Jul 22, 2021

wonderful course, thank you

By Olumide A

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Sep 26, 2020

Awesome! So proud of myself

By Conveeya B

•

Jan 19, 2019

This is a wonderful course!

By Joy O

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Dec 10, 2022

Simple and well detailed.

By Piyali S

•

Apr 25, 2022

Very good learning session

By Eyitayo O

•

Jan 25, 2022

I learn alot of new thing.

By Jitu M

•

Mar 9, 2020

very good materials.......

By Adham A

•

Sep 17, 2019

very very excellent course

By Samson Y

•

Jun 1, 2023

its contents so essential

By Sheryl P

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May 1, 2022

Excellent Course! thanks!

By Jeremiah O

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Mar 24, 2022

it was a great experience

By MOHAMED A E O M

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Feb 5, 2022

Thank you It was helpfull

By Ebere O

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Jun 23, 2022

A very detailed course !

By Ashok S

•

Dec 11, 2021

Good course...Thanks SBD

By Marc T

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Oct 3, 2021

intense and well rounded

By Sohaib A K

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Apr 9, 2021

Best learning experience

By Ankita P

•

Sep 17, 2020

Very good. informative.

By idara f

•

Nov 16, 2023

GOOD TEACHING TECHNIQUE