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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,181 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

LB

Nov 13, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

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301 - 305 of 305 Reviews for Conflict Resolution Skills

By Nicholas V (

•

Apr 1, 2025

The course videos are minimalistic. They have good information, but each video is short. However, my biggest problem is that your certificate is pending other people grading your work. I graded an assignment that was submitted over a year ago. I think the certificate should be available when the user completes tasks they can control.

By mitra m

•

Jun 7, 2020

It is really unfair which i couldnt sign up my assessment on audit version.

Due to sanctions i can not transfer money to out side Iran.

Other courses let us to finish the course and i think this is what we call audit version.

But this course did not let me finish it. I case i want to finish i must to buy the certificate.

By Stephen R

•

Oct 4, 2015

The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.

By Beatriz B

•

May 7, 2018

u suk

By Dr. D S

•

Aug 25, 2017

W