IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Microsoft Project, Resource Allocation, Workflow Management, Planning, Project Planning, Scheduling, Project Schedules, Calendar Management, Resource Management, Resource Utilization, Project Management Software, Management Reporting, Milestones (Project Management), Project Management, AI Workflows, Project Risk Management, Agile Project Management, Project Portfolio Management, Human Resources Management and Planning, IT Management
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Accounts, Identity and Access Management, Auditing, Data Security, Group Policy, Data Access, Audit Planning, System Configuration, Security Awareness, Document Management, Collaborative Software, System Monitoring, Marketing
Intermediate · Course · 1 - 4 Weeks

Michigan State University
Skills you'll gain: Peer Review, Storytelling, Writing and Editing, Editing, Constructive Feedback, Content Creation, Follow Through, Oral Expression, Creative Thinking, Goal Setting, Self-Discipline
Beginner · Course · 3 - 6 Months

Imperial College London
Skills you'll gain: Logistic Regression, Analytical Skills, Correlation Analysis, Science and Research, Regression Analysis, Sampling (Statistics), Statistical Hypothesis Testing, Data Literacy, Data Analysis, R Programming, Descriptive Analytics, Descriptive Statistics, Statistical Software, Statistical Modeling, Biostatistics, Model Evaluation, Exploratory Data Analysis, Statistical Analysis, Statistical Programming, R (Software)
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Barcoding, Excel Macros, Microsoft Excel, Business Process Automation, Workflow Management, Packaging and Labeling, Office Procedures, Administrative Support, Visual Basic (Programming Language), Point of Sale, Spreadsheet Software, Business Software, Operations Management, Automation, Business Operations, Business Systems, Business Solutions, IT Automation, Business, Technology Solutions
Mixed · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Bioinformatics, Molecular Biology, Dimensionality Reduction, Unsupervised Learning, Statistical Methods, Applied Machine Learning, Data Analysis Software, Machine Learning Algorithms, Molecular, Cellular, and Microbiology, Markov Model, Biotechnology, Life Sciences, Infectious Diseases, Microbiology, Epidemiology, Statistical Analysis, Precision Medicine, Algorithms, Computational Thinking, Python Programming
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Ansible, Devops Tools, Jenkins, DevOps, CI/CD, IT Automation, Continuous Integration, Infrastructure as Code (IaC), Continuous Deployment, Automation, Role-Based Access Control (RBAC), Release Management, Test Tools, Performance Tuning, Configuration Management, Change Control, Debugging, Cloud Infrastructure, Scalability
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework
Beginner · Specialization · 3 - 6 Months

University of London
Skills you'll gain: Diplomacy, International Relations, Emergency Response, Crisis Intervention, Sustainable Development, Political Sciences, Public Policies, Social Justice, Public Safety and National Security, Governance, Advocacy, Policy Analysis, World History
Beginner · Course · 1 - 3 Months

University of Toronto
Skills you'll gain: Meeting Facilitation, Presentations, Persuasive Communication, Communication, Oral Expression, Influencing, Teamwork, Collaboration, Interpersonal Communications, Business Communication, Virtual Teams, Communication Strategies, Public Speaking, Professional Development, Non-Verbal Communication, Discussion Facilitation, Telecommuting, Driving engagement, Active Listening
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Git (Version Control System), GitHub, Version Control, Collaborative Software, Software Versioning, Open Source Technology, Command-Line Interface, DevOps
Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: File Management, Collaborative Software, Microsoft Teams, Document Management, Microsoft Office, Organizational Skills, Productivity Software, Document Control, File Systems, Workflow Management, Intranet, Data Sharing, Identity and Access Management, Internal Communications, Role-Based Access Control (RBAC), Business, Business Communication
Beginner · Course · 1 - 3 Months