IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: AI Personalization, Feature Engineering, Personalized Service, Customer Insights, Customer Analysis, Marketing Analytics, Data Transformation, Predictive Analytics, Customer Engagement, Predictive Modeling, Data-Driven Marketing, Machine Learning Methods, Customer experience improvement, Applied Machine Learning, Machine Learning Algorithms, Machine Learning, Text Mining, Marketing Strategies, Business Intelligence, Data Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Cybersecurity, Security Strategy, Cyber Attacks, Cyber Governance, Security Management, Information Systems Security, Security Awareness, Human Factors (Security), Threat Management, Data Security, Cloud Security, Innovation, Decision Making, Risk Management
Beginner · Course · 3 - 6 Months

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Service Level, Relationship Management, Service Level Agreement, Operations, Operational Efficiency, Service Management, Customer Communications Management
Beginner · Professional Certificate · 3 - 6 Months

Harvard Business School Online
Skills you'll gain: Team Management, Team Leadership, Team Performance Management, Leadership Development, Teamwork, Team Building, Organizational Leadership, Emotional Intelligence, Team Motivation, Team Collaboration, Empathy & Emotional Intelligence, Cross-Functional Team Leadership, Organizational Effectiveness, Leadership, Conflict Management, Relationship Building, Self-Awareness, People Development, Leadership and Management, Business Leadership
Beginner · Specialization · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: 3D Modeling, 3D Assets, Computer Graphics, Visualization (Computer Graphics), Virtual Environment, Computer Graphic Techniques, Animations, Game Design, Image Quality, Design, Design Elements And Principles, Data Import/Export, Python Programming
Intermediate · Course · 1 - 4 Weeks

Sage Publications
Skills you'll gain: Human Resource Management, Human Resources, Human Resources Management and Planning, Human Capital, Human Resource Strategy, International Relations, Labor Law, Labor Compliance, Job Analysis, Labor Relations, Sustainable Systems, Employee Relations, Workforce Management, Corporate Sustainability, Law, Regulation, and Compliance, Policy Analysis, Research, and Development, Organizational Structure, Business Management, Resource Management, Business Communication
Intermediate · Course · 1 - 3 Months

Sage Publications
Skills you'll gain: Telehealth, Communication Disorders, Speech Language Pathology, Telecommunications, Health Technology, Substance Abuse, Language Disorders, Geriatrics, Patient Treatment, Rehabilitation, Mental and Behavioral Health, Psychosocial Assessments, Substance Abuse Counseling, Mental Health Diseases and Disorders, Health Care, Caregiving, School Psychology, Education Software and Technology, Health Informatics, Mental Health
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Cloud Computing Architecture, Amazon CloudWatch, AWS CloudFormation, Infrastructure as Code (IaC), Cloud Security, Cloud Solutions, Amazon Web Services, Cloud Management, Information Technology Architecture, Cloud Infrastructure, Cloud Computing, IT Security Architecture, Cloud Standards, Public Cloud, Software Architecture, Security Architecture Review, Data Migration, System Monitoring, Event Monitoring, Continuous Monitoring
Intermediate · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Prompt Engineering, Prompt Patterns, Responsible AI, Microsoft Teams, File Management, Productivity Software, Calendar Management, Microsoft Outlook, Document Management, Organizational Skills, Meeting Facilitation, Collaboration, Productivity, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Data Management, Presentations, Data Entry, Business
Beginner · Specialization · 3 - 6 Months

John Wiley & Sons
Skills you'll gain: Database Design, Relational Databases, SQL, Database Management, Database Theory, Database Systems, Data Integrity, Data Store, Database Development, Network Model, Database Architecture and Administration, Database Management Systems, Systems Development, Microsoft SQL Servers, Performance Tuning, Requirements Analysis, Systems Development Life Cycle, Data Modeling, Data Architecture, Data Manipulation
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Email Marketing, Regulatory Compliance, Compliance Management, Email Automation, Governance Risk Management and Compliance, HubSpot CRM, Compliance Auditing, Law, Regulation, and Compliance, Campaign Management, Auditing, Risk Mitigation, Risk Control, Legal Risk, Direct Marketing, Regulation and Legal Compliance, Regulatory Requirements, Customer Data Management, Business Risk Management, Continuous Monitoring, Data Integrity
Beginner · Course · 1 - 4 Weeks

The Expert Academy
Skills you'll gain: Negotiation, Consumer Behaviour, Stakeholder Engagement, Behavioral Economics, Stakeholder Communications, Decision Making, Influencing, Stakeholder Management, Marketing Psychology, Sales, General Sales Practices, Problem Solving, Critical Thinking and Problem Solving, Strategic Decision-Making, Customer Analysis, Business Ethics, Analysis, Overcoming Objections, Persuasive Communication, Trustworthiness
Intermediate · Course · 1 - 4 Weeks