Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Innovation, Entrepreneurship, Team Building, Business Modeling, Environmental Issue, New Business Development, Sustainable Business, Business Strategy, Corporate Sustainability, Sustainable Development, Business Development, Entrepreneurial Finance, Action Oriented, Stakeholder Engagement, Case Studies, Market Opportunities

Skills you'll gain: Business Intelligence, Data Visualization, Decision Support Systems, Business Process Management, Data Warehousing, Business Analytics, Data Visualization Software, MicroStrategy, Dashboard, Data-Driven Decision-Making, Key Performance Indicators (KPIs), Competitive Intelligence, Performance Management, Business Reporting, Data Analysis, Data Analysis Software, Six Sigma Methodology

Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Kanban Principles, Coaching, Team Management, Organizational Change, Prioritization, Problem Solving, Influencing

Skills you'll gain: Customer Engagement, Responsible AI, Data Ethics, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Business Process Automation, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

Skills you'll gain: Project Management, Project Planning, Project Risk Management, Communication Planning, Project Documentation, Milestones (Project Management), Risk Management, Cost Management, Budgeting, Estimation, Timelines, Procurement, Technical Communication, Strategic Thinking

Skills you'll gain: Content Performance Analysis, Google Gemini, Generative AI, Content Strategy, Earned Media, Content Marketing, ChatGPT, Google Analytics, Shared Media, Content Creation, Owned Media, Metadata Management, Market Intelligence, Copywriting, Information Architecture, Automation, No-Code Development

Skills you'll gain: Verbal Communication Skills, Cultural Sensitivity, Public Speaking, English Language, Vocabulary, Language Learning, Business Communication, Communication, Interpersonal Communications, Professionalism, Active Listening

Skills you'll gain: Responsible AI, AI Product Strategy, Stakeholder Management, Project Management, Project Risk Management, Data Ethics, Workforce Management, Risk Mitigation, Project Management Life Cycle, Agile Methodology, Artificial Intelligence, Team Management, MLOps (Machine Learning Operations), Team Building, Scalability, Budget Management

Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics

Skills you'll gain: Incident Response, Network Security, Computer Security Incident Management, Cloud Computing Architecture, Penetration Testing, Cloud Services, Business Continuity, Disaster Recovery, Security Controls, Generative AI, Configuration Management, Governance, Cloud Security, Cloud Infrastructure, Cybersecurity, Data Storage, Peripheral Devices, Application Security, Information Technology, Cryptography

Skills you'll gain: Lean Six Sigma, Process Mapping, Root Cause Analysis, Process Improvement, Strategic Leadership, Business Leadership, Organizational Change, Change Management, Descriptive Statistics, Continuous Improvement Process, Performance Measurement, Strategic Prioritization, Business Priorities, Statistical Analysis, Process Design, Data Analysis