IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Database Software, Hardware Troubleshooting, Networking Hardware, Database Theory, Database Management Systems, Computer Networking, Network Support, Network Protocols, Web Applications, Security Software, Encryption, Security Awareness, Computer Literacy, Computing Platforms, Computer Programming, Endpoint Security, System Software, Authentications, Application Design, Database Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Incident Response, Technical Support and Services, Continuous Improvement Process, Cybersecurity, Process Improvement, Incident Management, Quality Improvement, Performance Metric, Desktop Support, Operating Systems, Service Improvement, Computer Hardware, Cyber Attacks, Technical Support, Operating System Administration, Customer Support
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Linux, Linux Administration, Linux Commands, Linux Servers, Shell Script, Unix, Unix Shell, Systems Administration, Unix Commands, Command-Line Interface, Patch Management, Scripting Languages, Package and Software Management, Virtualization and Virtual Machines, File Systems, File Management, Data Storage, Security Controls, User Accounts, Authorization (Computing)
Intermediate · Specialization · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support and Services, Network Support, Technical Support, Debugging, End User Training and Support, Help Desk Support, Problem Management, Network Analysis
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Virtual Private Networks (VPN), Cybersecurity, Security Controls, Multi-Factor Authentication, Authentications, Information Systems Security, Desktop Support, Cyber Security Policies, Network Security, Technical Support and Services, Application Security, Data Security, Information Privacy, Cloud Computing Architecture, Cyber Security Strategy, Servers, Server Side, Cloud Computing, Network Performance Management, Remote Access Systems
Beginner · Course · 1 - 4 Weeks

Total Seminars
Skills you'll gain: Computer Hardware, Programming Principles, Data Storage, Data Storage Technologies, Security Awareness, System Configuration, Data Management, Computer Security Awareness Training, Information Technology, Operating Systems, Networking Hardware, Computer Systems, General Networking, Computer Literacy, Hardware Troubleshooting, Local Area Networks, Information Technology Operations, Computer Science, Business Support Systems, Business Operations
Beginner · Course · 3 - 6 Months

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Logical Operations
Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Performance Analysis, Business Metrics, Customer Engagement, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Office Procedures
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Linux Servers, Technical Support and Services, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Remote Access Systems, Network Protocols, Network Security, Operating Systems, Package and Software Management, System Configuration, DevOps, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Hardware, Hardware Architecture, Data Storage, Computer Systems, Data Storage Technologies, System Configuration, Microarchitecture, Computer Architecture, Peripheral Devices, Memory Management
Build toward a degree
Beginner · Course · 1 - 4 Weeks